Last updated: 15/02/2026
This policy applies to purchases made through our website and covers your legal rights under UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
If you buy goods online, you have the legal right to cancel your order within 14 days of receiving your items for a full refund.
To cancel, you must tell us within this 14‑day period by email. You then have another 14 days to return the goods.
Refunds will include the standard delivery cost (if paid), but you are responsible for return postage unless the item is faulty or incorrect.
Items must be returned unused, in original packaging, and in a resaleable condition unless faulty.
If an item arrives faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund.
Please contact us within 30 days of delivery with photos and your order number so we can sort it quickly.
We will cover return postage for faulty or incorrect items.
If more than 30 days have passed, we may still offer a repair or replacement if the item develops a fault within 6 months, unless the fault was caused by misuse or normal wear and tear.
We cannot accept returns for:
• Personalised or custom‑made items
• Items not in original condition or missing packaging
• Items damaged after delivery due to misuse
• Perishable goods or hygiene‑sensitive items where sealed packaging has been opened
This does not affect your rights if goods are faulty.
Email us at info@amazing-grace.org.uk with:
• Your order number
• The item you want to return
• Reason for return
• Photos if faulty or damaged
We will reply with return instructions.
Do not send items back until we confirm the return address.
Once we receive and inspect your return, we will process your refund within 5–10 working days to your original payment method.
Banks may take extra time to show the refund.
If you would like a different size, colour, or item, place a new order and return the unwanted item following the return steps above.
You are responsible for return postage unless the item is faulty or incorrect.
We recommend using tracked shipping for higher‑value items, as we cannot refund items lost in transit.
If you have questions about returns or refunds, contact:
Email: info@amazing-grace.org.uk
We reserve the right to refuse returns if items show signs of use, damage, or abuse of the policy.
This policy does not affect your statutory rights under UK law.
